What do we provide
What do we provide- Deployment of your IBM Collaborative Lifecycle Management in Standard, Departmental or Enterprise topology
- Hosting infrastructure for Your IBM CLM platform (data centers in the US, Europe, MEA, Africa, APAC, China)
- Maintenance of your CLM platform including updates, patches (iFixes) on customer request
- Opening and solving service tickets with IBM on customer request
- A customizable security model that will allow accessing your CLM publicly, via VPN, or from selected IP addresses
- Deploying customers customization to the server
- Access to the log files and server files on the request
Included Applications (Servers) we can manage for you:
Applications that require licenses
- IBM Rational DOORS Next Generation
- IBM Rational Team Concert
- IBM Rational Quality Manager
- IBM Rational Design Manager
- IBM Rational Model Manager
- IBM Rational Engineering Lifecycle Manager
- IBM Rational Publishing Engine Web
Applications which does not require licenses
- Jazz Team Server (mandatory)
- Global Configurations Management
- Jazz Reporting Service
- Lifecycle Query Engine
- Data Collection Component
- Data Warehouse
Price depending on
- Number of servers
- Storage size
The infrastructure we use:
- IBM Cloud (Softlayer) Servers (Location according to your needs, all IBM Softlayer locations supported)
SSD Drives
Middleware we use:
- IBM DB2 11.1+
- IBM Websphere Liberty Profile with IBM WebSphere HTTP Server or WebSphere Application Server ND
Licenses we use:
You can reuse your
- Standard – Authorized or Floating (Perpetual Licenses)
- Fixed Term Licenses
- Token Licenses
Or we will provide you the licenses through our Authorized IBM Business Partner agreement
Your advantages:
- VPC supported
- Free Active Directory (LDAP) Connection Setup
- IBM Jazz Installation for Free
- Free VPN Setup
- Free Enablement of Configurations Management for IBM Rational DOORS Next Generation and IBM Rational Quality Manager
- You own the servers and can take ownership of the IT infrastructure at any time
- Unlimited number of users allowed
- Infrastructure related Ticket opening and resolution
Included Services:
- Jazz patch (iFix) installations
- Jazz upgrades (1 time a year) – upgrade time agreed with you
- Operation system patches (Liberty, DB, and operating system)
- Operation system updates (Liberty, DB, and operating system)
- Database tuning
- Database cleanups
- Backups (daily, weekly, and monthly)
- Backup
- Backup Testing 2x/year
-
VPN Management and Operation*
- Monitoring
- Dedicated personnel for you
- Daily hours support
- Support in opening PMRs**
- VPN Monitoring
* Softacus will add, manage and operate a site-to-site Virtual Private Network to our Professional tier. The VPN provides a private tunnel between the cloud-hosted environment and the Client’s enterprise network. The Client’s cloud-hosted instance will be hidden from the public internet. VPN will enable integration with other Client systems without the need to open sensitive firewall ports.
** We will open for you the Problem Management Records in case you have a problem that is related to infrastructure and must be solved by IBM. Problem Management Records (PMRs).